Shipping policy
Processing Times
- Standard Orders: All orders are processed within 1-3 business days (excluding weekends and major holidays) after receiving your order confirmation e-mail.
- Custom & Made-to-Order Items: Because custom items are handcrafted or personalized specifically for you, production times range from 3-5 business days prior to shipping.
- You will receive automated tracking notification as soon as your order has been packaged and handed over to the carrier.
Shipping Rates & Delivery Estimates
- USPS Standard Shipping 3-5 days
- Expedited Shipping 1-2 business days
- Local Pickup- You will be notified via e-mail when items are ready for pickup
Delivery times are estimates provided by carriers and are not guaranteed.
Order Tracking & Delivery
- Once your order ships, you will receive an e-mail containing a tracking number. Please allow 24hrs for the tracking information to update in the carrier's portal.
- If you have not received your package within 7 business days of receiving your shipping confirmation e-mail, please contact us with your name and order number.
Incorrect Shipping Addresses
- Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If an item is returned to us due to an invalid address, the buyer will be responsible for re-shipping costs.
Missing, Damaged, or Stolen Packages
- If your order arrives damaged, please take clear photos of the damaged item and packaging, and contact us within 48 hours of delivery so we can assist with a replacement or claim.
- Once a package is marked as "Delivered" by the carrier, we are no longer responsible for lost or stolen items. We recommend contacting the carrier directly to file a claim or locate the parcel.
Contact Us
- If you have questions regarding your order status or shipping details, please reach out to us at sewlmatesembroidery@gmail.com